FAQS

How much is shipping?

Orders over $49 ship free! All other orders ship for a flat rate of $6.

 

How long will it take for me to receive my item?

This refers to the time it takes for items to be shipped from our warehouse to the destination. Free Shipping orders usually takes about 7-12 days.

 

What information do I need to check out?

Our checkout is easy, fast, and secure. Enter your shipping address and payment method, then place your order!

 

How do I cancel or change my order?

We want your experience with Purrbaby to be a beautiful one from start to finish. 

If you have any question please contact our customer support team service@purrbaby.pet

If your order hasn't shipped yet, you can cancel it from your account. Go to Orders, click on the order you want to cancel, and click the "Cancel This Order" link.  If we have already processed your order, we may not be able to cancel it.

If you need help canceling your order, please send us a message with your order number.

 

Exchanges

If, by any reason, you would like to exchange a product, please contact us.

At Purrbaby , we are dedicated to helping you find the perfect pet products. We understand that is can be challenging to buy these products online. Therefore, our exchange program is easy and pleasant for our customers.